Privacy and Security
You can browse and purchase goods from this website without registering and creating a personal account. You will not however be able to check the status of your order or save your invoice and delivery address(es) without a password. You can create an account at any time, or when prompted to do so when making a purchase. Once you have created an account, you can sign in by using the Sign In / Register button at the top right hand corner of any page or the My Account link on the main navigation bar.
If you forget your password; simply go to the Sign In / Register page and click on the forgotten password link. Enter your email address will email you a temporary password. please follow the instructions on the email to reset your password.
Manage at Home is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We will never release your personal details to any outside company for mailing or marketing purposes.
When you make a purchase from the website or register with us will need to collect certain information from you (for example; your name and address, email and postcode, sometimes a delivery address and other details to assist in the delivery). We will also need details of your reason for eligibility for VAT relief if you decide to claim this - read our VAT relief information page. All the information we collect is held on secure servers and only used to fulfil your order and delivery, and if you have allowed us to, market to you with future information on products and services we hope you may be interested in.
In order to process your order efficiently, we use reputable third party banking and distribution companies to process the payment transaction and fulfil your order. They receive the information needed to verify and authorise your payment card and to process your order. These organisations and suppliers are under strict obligation to keep the personal details they need to complete this process private.
Website Data Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. On the Manage At Home website we use high level SSL encryption technology on all pages that collect or transmit any personal information.
You can tell whether a page is secure as 'https' will replace 'http' in front of the www.manageathome.co.uk in the internet address window. A small padlock will also show in the bottom bar at the right end of the window.
This website is secured using a Thawte Digital Certificate. This ensures that all information you send to us via the World Wide Web will be encrypted. Please click on Thawte Trusted Site Seal which demonstrates our commitment to your security.
All payment transaction on the Manage At Home website are taken through an integrated Sage Pay secure payment system. Sage Pay collect the card details you enter and process your payment on our behalf. We do not capture any of your card details ourselves and have no access to them. You can be sure that this is very secure.
Sage pay is audited annually under the Payment Card Industry Data Security Standards (PCI DSS) and is a fully approved Level 1 payment services provider, which is the highest level of compliance. They are also active members of the PCI Security Standards Council (SSC) that defines card industry global regulation.
To give you even more confidence in the payment system, our Sage Pay integrated system also has 3D Secure Authentication - the latest fraud prevention initiative intoduced by the banks, Visa and Mastercard. These are called Verified by Visa and MasterCard SecureCode™
To use this service, you must first register with bank or other organisation that issued your card. to find out more about these services:
Visit the Verified By Visa website
Visit the MasterCard SecureCode™ website
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