We are not able to discuss moving and handling / hoists and complex transfer aids as this would require a full home visit. We also cannot provide specific guidance for any major home adaptations (for instance stairlifts or level access showers) for the same reason.This service is for adults over the age of 18 only, and for individuals who mainly need help due to physical disability or frailty. If you're booking this service for someone else, please make sure you have their consent to have a consultation before booking.By completing your booking, you consent to us storing and processing your personal data in accordance with our Privacy Policy.The initial phone call, assessment and completion of report cost is £80.00. This must be paid in full prior to booking the assessment call or visit. Following your assessment, we will provide a discount code to offset at least part of the assessment cost.Cancellations must be made at least 48 hours before the scheduled appointment to receive a full refund. Cancellations made less than 48 hours before the appointment will not be eligible for a refund. If we are unable to attend the assessment due to unforeseeable circumstances, we will either arrange a new appointment or provide you with a full refund.Please also refer to our main Terms & Conditions.

Equipment Assessment Service | Helping you to choose the right equipment for your needs

A personalised, online video assessment service provided by our experienced Medequip occupational therapists, helping you to choose the right equipment for your needs.

Provided by our

OTs Occupational Therapists

Book an Equipment Assessment | £80

Senior woman using a tablet in a bathroom

About the service

The Manage At Home Equipment Assessment Service is a personalised, online video assessment service for our customers. The assessments are provided by our experienced occupational therapists (OTs) who are all DBS checked members of the British Association of Occupational Therapists and registered with the Health & Care Professions Council (HCPC).

Our experienced occupational therapists will meet with you via a secure video link and talk through any difficulties you experience at home. We offer advice and make recommendations about any equipment that we feel may help you to manage at home as well as signposting you to local services is appropriate. We will never recommend any equipment or solutions that we don’t think will help you.

We can also offer this service face-to-face in one of our Medequip locations nationwide, for more information and to request this service, please call us on 0800 910 1864 or Live Chat with our customer service team and we will be happy to help you.

Please note: We are not able to discuss moving and handling / hoists and complex transfer aids as this would require a full home visit. We also cannot provide specific guidance for any major home adaptations (for instance stairlifts or level access showers) for the same reason.

Initial Call

A 15-minute telephone call with the occupational therapist to identify your concerns and book the assessment appointment.

We will then confirm your booking and send you further details and information including a secure link to the video meeting, (or details of the location if a face-to-face appointment is required).

Consultation / Assessment Visit

Duration: About 1 hour.
A video meeting on your phone or tablet, or in-person at one of our Medequip locations.
Discussion on how you are managing at home.
Written report with recommendations provided within 10 working days.
Discount code for reduced price of equipment following your assessment.

Follow up Call

One 15-minute follow-up call within 1 month to review what was discussed at the initial appointment.

This service is for adults over the age of 18 only, and for individuals who mainly need help due to physical disability or frailty. If you're booking this service for someone else, please make sure you have their consent to have a consultation before booking.

The service includes an initial (approximately 15 minutes) telephone call with the therapist to identify your concerns and to book the appointment with you. We will also provide a Measurement Preparation Form for you to complete prior to your visit or video call.

The consultation will last about an hour, and the therapist will discuss how you are managing at home and will provide a written report with recommendations within 10 working days. You will also receive a unique discount code for reduced price of equipment following your assessment.
Any recommendations made are based solely on clinical need. There is no obligation to purchase equipment, and the assessment fee is payable irrespective of any subsequent purchase.
We will then provide one (approximately 15 minutes) follow up telephone call within 1 month to review what was discussed at the initial appointment.

Our report and recommendations are based on the information provided by you during the assessment, and as such we are not liable for any issues arising from incomplete or inaccurate information provided by you. Please also refer to our main Terms & Conditions.

Man in a beige sweater interacting with a healthcare professional in blue uniform.

Meet our occupational therapists

Meet some of the team of Medequip OTs available to assess your needs.

Reviewed by

Fiona Wasdell-Bowyer

Fiona is the Head of Clinical Services at Medequip. Fiona has over 20 year’s experience as an Occupational Therapist and manager.

HCPC registered OT

Reviewed by

George Powney

George has 10x years' experience as an Occupational Therapist working across NHS and Adult Social Care. George supports our Southwest Region of the UK with his specialist knowledge of Moving and Handling equipment to support individuals with their daily tasks.

HCPC registered OT

Reviewed by

Becca Putt-Jones

Becca has over 25 years experience working as an Occupational Therapist in Adult Social Care. Becca is based in Cornwall and supports our Southwest Region of the UK with her knowledge of general equipment, MHRA and Safeguarding to promote person-centered care and empowering individuals within their communities.

HCPC registered OT

Reviewed by

Carole Stewart

Carole qualified as an Occupational Therapist in 1983 and has worked mainly in the community or Social Care. Her specialisms have included Learning Disabilities, Home adaptations, Reablement and as a Moving and Handling Advisor. She currently supports the Essex region.

HCPC registered OT

Reviewed by

Ulrike Moratz-Coppins

Ulrike has 10+ years of experience as an Occupational Therapist working in both the NHS and the private sector. She supports the North Yorkshire region and works across the York and Scarborough depots. Her areas of special interest include mobility equipment and wheelchairs, palliative care, as well as small living aids.

HCPC registered OT

Clinical Services is a fully embedded team in Medequip, with robust governance, safeguarding and quality systems in place to support the Community Equipment Service operations and deliver and develop clinical services directly for contracts and individuals.

Learn more about
Medequip Clinical Services

Visit Medequip

Equipment Assessment Cost

This personalised service and report with one of our occupational therapists will cost £80. You will receive a unique discount code for reduced price of equipment following your assessment. If you would be interested in securing this level of support please book an equipment assessment using the link below and one of our team would be happy to assist you.

Book an Equipment Assessment

Contact us about your assessment

If you have any concerns or queries about the service, please contact our Customer Service team via telephone, chat, or email.  We aim to resolve all complaints within 10 working days.

Terms and conditions

We are not able to discuss moving and handling / hoists and complex transfer aids as this would require a full home visit. We also cannot provide specific guidance for any major home adaptations (for instance stairlifts or level access showers) for the same reason.
This service is for adults over the age of 18 only, and for individuals who mainly need help due to physical disability or frailty. If you're booking this service for someone else, please make sure you have their consent to have a consultation before booking.
By completing your booking, you consent to us storing and processing your personal data in accordance with our Privacy Policy.
The initial phone call, assessment and completion of report cost is £80.00. This must be paid in full prior to booking the assessment call or visit. Following your assessment, we will provide a discount code to offset at least part of the assessment cost.
Cancellations must be made at least 48 hours before the scheduled appointment to receive a full refund. Cancellations made less than 48 hours before the appointment will not be eligible for a refund. If we are unable to attend the assessment due to unforeseeable circumstances, we will either arrange a new appointment or provide you with a full refund.
Please also refer to our main Terms & Conditions.

Page Updated: Monday, April 20, 2026

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0800 910 1864

Our customer service team are available from Monday-Friday between 8am and 5pm. When our office is closed, please leave a message and we will call you back.

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Equipment Assessment Service

About the service

What to expect

Service details