Envoy 4 Scooter - Red

Delivery

A specialist company (Healthcare Distribution Direct) is used to carry out the installation and to demonstrate how it works and also take away all packaging. This option will normally take 1 - 2 weeks and you will be contacted to arrange a suitable installation date.

The Delivery Only option is really only suitable for those people who can either install themselves or get help from a friend or family member as the delivery driver will only take up to the threshold. We can normally arrange delivery within 2-3 working days assuming there is stock.

Returns

When you buy online or by phone, you have additional rights as a consumer under the Distance Selling Regulations. This means if you as the purchaser notify us in writing of your wish to return an item within 14 working days of receiving it, we will refund you for both the purchase price and any delivery charge paid. Please make sure you take reasonable care of the item while it is in your possession, and that it is returned to us unused in or with the original packaging. If the original packaging is unavailable, it is the customers responsibility to ensure the product is suitably packed for its safe return. The cost of returning the product is the customers responsibility; we do however aim to provide low cost or free returns where it is feasible for us to do so. More details on our returns policy can be read here: Orders & Returns