These high quality, tough plastic red grab rails have been designed to help those who are living with dementia. The red colour makes the grab rail easier for people with dementia to ident...
The Steel Newel Rail is ideal if you are unsteady on your feet when negotiating the bottom of stairs. It turns 90 degrees around the newel post and thus avoiding the need to let go.
These strong and rust resistant curved grab rails provide additional support when getting in and out of the bath or shower. Available in three different sizes.
The Stander Security Pole provides extra support when standing from your bed or chair or the toilet. It is tension mounted so you can place it anywhere in the home without the need for sc...
Suction cup grab bars which are easy to fix to a tiled surface so they are ideal for bathrooms. Most of ours can even be released from the wall and used when travelling away from home as they are removable.
Wall-fixed grab rails which need to be screwed into the wall.
Straight rails which can be fixed at an angle, or in a straight horizontal or vertical position.
Angled grab rails which allow the user to rest their forearm on the horizontal section, while holding the upper section with their hand. This can be helpful for those with a weak grip, or sensitive hands or wrists, as it spreads the body’s weight across the forearm and enables flow of movement.
Some of the products which can be purchased from the Manage At Home website are available for an eligible person to purchase without paying VAT on them. HM Revenue and Customs sets out the conditions when equipment for disabled people might be free of VAT and how to claim exemption from paying VAT on these products.
Products a can only be exempt from VAT when all the following conditions are met:
The customer is eligible to purchase supplies at the zero rate
The goods are for the personal or domestic use of the customer
The goods and services are eligible to be supplied at the zero rate
A more detailed explanation of each of these conditions is given below, but you should visit the HM Revenue and Customs Website to fully understand the conditions which are set out in VAT notice 701/7 (August 2002) - VAT reliefs for disabled people. You can also call the HMRC helpline 0845 302 0203 and select Option 3. (8.00am to 5.00pm Monday to Friday). Other options for contacting HMRC can be accessed here
The product must be being purchased for someone who is chronically ill or disabled.
A person is ‘chronically sick or disabled’ if he/she is a person:
with a physical or mental impairment which has a long-term and substantial adverse effect upon his/her ability to carry out everyday activities;
with a condition which the medical profession treats as a chronic sickness, such as diabetes; or
who is terminally ill.
It does not include a frail elderly person who is otherwise able-bodied or any person who is only temporarily disabled or incapacitated, such as with a broken limb.‘personal or domestic’ use means that the supply must be made available specifically for the use of an eligible individual.
You don't have to physically buy the goods in person. If your parent, guardian or wife or husband buys the goods and services for you, then you won't be charged VAT.
What counts as personal or domestic use?
Personal or domestic use means that the goods or services are supplied for your own private use, rather than for business purposes. Also, the goods or services must be just for your own use - not for use by anyone else, or chronically sick or disabled people in general. However, if you and your partner are both chronically sick or disabled and you buy goods or services for both of you to use, then you won't have to pay VAT.
Products which are offered for sale on this website which qualify for VAT relief to be claimed for an eligible person.
The products which can be bought without paying VAT are:
adjustable beds, chair lifts, hoists and sanitary devices
low vision aids
equipment and appliances designed solely for use by chronically sick or disabled people.
Only the products on our site carrying the VAT exemption price (the smaller price marked exVAT) are eligible to be purchased this way and you must tick the box on the basket page indicating that you wish to claim VAT exemption on the items in your basket that are eligible for VAT relief.
How to claim
On the my basket page of this website a link to the online declaration form is provided if the basket contains a product that qualifies for VAT relief. You must tick the box to state you wish to claim VAT relief on the eligible product and complete in full the reason by which you are 'chronically sick or disabled' and name and address of the claimant. If possible the person making the claim should complete this form, but a family member, carer or medical professional may complete the form on the claimants behalf. To submit the claim and receive the VAT relief, click the 'Submit VAT Relief Claim' button before proceeding to the checkout.
Please note that all orders submitted with a VAT relief claim form completed are checked before the order is processed.
It is necessary to complete a separate claim form each time a qualifying product is purchased from Manage At Home.
Please click on the questions below to find out more information to help answer your query. For further details you may call our Customer Services Department on 0800 910 1864.
For help with using our website, please see the Using the website section of our help page. If you would like additional help or information, please contact us or use our Live Chat feature to speak to a customer service advisor.
There are numerous ways in which you can contact Manage At Home, for the fastest repsonse, please contact us via our Live Chat feature or call us free on 0800 910 1864. For additional methods to contact us please visit our Contact Us page.
Delivery times may vary depending on the product(s) that you have ordered, for delivery information please see our Delivery Information page. Every product page includes a 'Delivery Information' tab which provides delivery information specific to the product that you are viewing, we recommend reading the information in this tab before placing an order.
We are committed to ensuring that your information is secure. We use high level SSL encryption technology on every page of our website. For more information on security, please see our Website Security page.
We hope that you will be happy with your purchase, however we understand that sometimes you may find a product does not suit your needs or that you have changed your mind. Please see Returns and refunds for detailed information.
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