Customer Service – Coronavirus Update

We are planning to try and ensure that we can continue running our retail business as normally as possible over the coming months. As an online business, we have invested in systems that can allow our colleagues to work from home rather than the office, but this may delay response speed to enquiries and we ask that you are patient with us whilst we try and help.

To run effectively, we rely on a network of supplier and couriers to supply and deliver your orders directly to you our customers. As they too are likely to see reductions in workforce whilst people follow self-isolation guidance it is likely that delivery times will extend beyond normal. Many of our suppliers are also involved in suppling independent living equipment to the NHS and Local Authority Social Care Services. The demand for products such as care beds is high and there may be delays particularly for these sorts of products.

The health and safety of our customers and staff is our primary concern. Additional cleaning and personal hygiene have been introduced at warehouses and despatch points. We are reviewing our policy on returning products at this time and may need to extend the time it takes to process returns. If you need to return a product, please contact us for advice. We cannot collect from any address at which our customers are self-isolating.

Please be assured that we are continuing to do everything possible to maintain the customer service for you. If you wish to contact us:

Call – 0800 910 1864
Email –
Livechat – Click Here